Technical Support App
ALLEN Plus brings to you a new feature “Technical Support” to get quick resolution of all your technical issues related to ALLEN Plus from your ALLEN Plus account itself.
Technical Support option available in Support section on your ALLEN Plus app in the left pane as shown in Figure 1.
ALLEN Plus CIS (Common Issue Solution) of every module is here consisting all the technical solutions possibly you may face. If you don’t find the resolution from our pre-defined Case Scenarios, then you can seek help from our technical team by raising your complaint on clicking through “Ask your Issue”.
You can raise your issues using any of the following modes:
- Click Image with Text
- Upload Image
- Upload Image with Audio
As shown in Figure 3.
Any issue you raised will fall under 2 categories: Open | Closed. To check the status click on the tab “Tap here to see previous issue / Previous Issue”.
Open: All the raised issues for which solution has not been provided will be available in this tab.
Closed: All the solutions to the raised issue which have been provided satisfactorily will be available in this tab.
As shown in Figure 4
You can use filter option given in the top right to filter issues module wise.
Suggestion: First go through the CISs where all the pre-defined Module Wise Solutions are covered for quick resolution. Raise your ticket only when you don’t find it in CIS as it may take time to resolve by the technical team.